01
Booking calendar
Reservations, availability and the daily schedule in one view.
KelviaKelvia for Veterinary Clinics
AI front desk for veterinary appointments
24/7
appointment capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The veterinary call mix
- ✕Routine vaccine and checkup calls arrive alongside anxious urgent concerns.
- ✕Species, pet name and symptoms need to be captured accurately.
- ✕Staff cannot answer every call while animals are being treated.
- ✕Follow-up changes create constant reception interruptions.
The Solution
How Kelvia helps the clinic
- Books configured veterinary services after checking availability.
- Captures pet details and symptom context through configured fields.
- Flags urgent intent and can transfer to verified staff.
- Lets owners manage their own appointments safely.
- Keeps tone empathetic across voice and chat.
Most wanted workflows
The workflows teams in veterinary clinics ask Kelvia to handle first
Kelvia starts with veterinary clinics vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from veterinary clinics presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of veterinary clinics.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Veterinary Clinics
Vet appointments
Books checkups, vaccines and configured services with owner contact details.
Most wanted in Veterinary Clinics
Pet intake
Captures species, pet name, symptoms and notes when configured.
Most wanted in Veterinary Clinics
Urgency routing
Identifies urgent language and transfers to verified clinic staff.
Product screens
Dashboard views for veterinary clinics
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile bookings
Agenda and reservations visible for teams on the move.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical veterinary clinics inquiry from first message to structured outcome.
Veterinary Clinics — AI front desk
AI
Hello, GreenVet Clinic. Is this for a checkup, vaccination, appointment change or an urgent concern?
My dog needs a vaccine appointment next week.
AI
I can check vaccination appointments next week. What day works best for you?
Wednesday afternoon.
AI
Wednesday at 17:00 is available. I can book it. May I take your name, phone number and your dog's name?
Example based on configured Kelvia workflows
Built for veterinary clinics
Pre-configured capabilities designed specifically for veterinary clinics. Works out of the box, then you customize everything from the dashboard.
Vet appointments
Books checkups, vaccines and configured services with owner contact details.
Pet intake
Captures species, pet name, symptoms and notes when configured.
Urgency routing
Identifies urgent language and transfers to verified clinic staff.
Service answers
Explains configured services, duration and price.
Appointment changes
Owners can check, cancel or reschedule their own appointments.
Voice and chat
Uses the same veterinary rules on every connected channel.
For staff
Professionals can manage their own day without tenant-wide admin access.
Kelvia's staff scheduling tools are assigned-scope tools: authenticated professionals can see their own schedule, prepare for the next visit, block their own availability, or add notes to bookings assigned to them.
Useful in Veterinary Clinics.
For staff
1
show_my_schedule lists the authenticated professional's assigned appointments for one date.
2
show_my_next_patient returns only the details needed to prepare for the next assigned visit.
3
block_my_availability can close a professional's own day only after explicit confirmation.
4
add_note_to_assigned_booking writes an internal note only on that professional's assigned booking.
Assigned scope
Staff tools do not list the full business schedule and are not a shortcut to tenant-wide calendar control.
Sensitive actions
Next-patient lookup, availability blocking, and assigned booking notes are treated as sensitive staff operations.
Lower admin load
Clinicians, stylists, vets, and advisors can handle practical schedule questions without waiting on reception.
Real-world use cases
Where Kelvia fits into day-to-day veterinary clinics operations.
01
Vaccine and checkup bookings
Book routine demand without filling voicemail.
02
Pet context capture
Collect species, pet name and reason before the appointment.
03
Urgent concern routing
Escalate sensitive cases to verified staff quickly.
04
Owner self-service
Let pet owners check or change appointments through a safe flow.
Missed-call ROI
What unanswered calls can cost a veterinary clinics.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€9,720
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for veterinary clinics.
Can Kelvia book veterinary appointments directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Does Kelvia triage animals clinically?
No. It can capture context and urgency, then route the case to your team. Clinical judgement remains with veterinary staff.
Ready to transform your veterinary clinics?
Start with an assistant configured for veterinary clinics, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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