Pay for what you use. No hidden extras.
Use your existing business number with call forwarding by default. Spanish local number activation is a managed verification add-on, not a hidden signup dependency.
Pay for what you use. Keep your number. No model surcharges buried in fine print.
Built for buyers who want the actual number, not the teaser rate.
No fine print
Engine ratios are public and visible in the table below.
Visible top-ups
Extra spend is derived from the same credit packs the customer can buy.
No instant-number promise
Managed Spanish numbers require company verification before activation.
Published plans first
The same plans, with more context
Keep the plan grid familiar, then move straight into the all-in calculator below.
Starter
RESPOND
Capture demand when you cannot pick up
For independent professionals
What's included:
- 60 min of AI per month
- AI voice + omnichannel chat
- Bookings & appointments
- Basic lead capture
- Email support
NOT INCLUDED
- - Team (multi-user)
- - CRM integration
- - Unified inbox
Professional
OPERATE
Your team stops copying data by hand
For growing teams
Guided setup, routing, and migration review
Everything in Starter, plus:
- 200 min of AI per month
- 5 users, 10 staff members
- Unified channel inbox
- CRM integrations (Odoo)
- Smart routing
- Multi-employee calendars
- Table & department management
- Call transcriptions
- Intake forms
NOT INCLUDED
- - Call recording
- - Customer detection & prioritization
- - Custom capture
Business
OPTIMIZE
Measurable quality, not guesswork
For established businesses
Guided setup, routing, and migration review
Everything in Professional, plus:
- 500 min of AI per month
- Unlimited users & staff
- Review & reputation control
- Full call recording
- Detect & prioritize unhappy customers
- Custom capture & qualification
- Outbound campaigns
- API + webhooks + automations
- Custom AI voice: OpenAI GPT-4o, Google Gemini, or ElevenLabs
NOT INCLUDED
- - Native PBX/SIP
- - Multi-location
- - Contract-specific SLA
Enterprise
SCALE
Infrastructure, support and SLA tailored to you
Multi-location & franchises
Everything in Business, plus:
- Custom minutes
- Native PBX/SIP integration
- Contract-specific SLA terms
- Dedicated onboarding
- Native PBX/SIP
- Multi-location
- Engine mix by industry, language, or location
All plans start with existing-number forwarding. Spanish local number activation is a managed add-on and requires company verification before activation.
Plan comparisonCompare the real gates behind each plan.
This matrix is generated from the current plan limits, so the rows expose the capabilities hidden behind short pricing-card bullets.
Compare the real gates behind each plan.
This matrix is generated from the current plan limits, so the rows expose the capabilities hidden behind short pricing-card bullets.
| Feature | Starter | Professional | Business |
|---|---|---|---|
| Capacity | |||
| Users | 1 | 5 | Unlimited |
| Staff members | 1 | 10 | Unlimited |
| Answering rules | 2 | 10 | Unlimited |
| AI minutes included | 60 | 200 | 500 |
| Yönlendirme ve operasyon | |||
| Çok çalışanlı takvimler | No | Included | Included |
| Departmanlar | No | Included | Included |
| Niyet yönlendirme | No | Included | Included |
| Kanal yönlendirme | No | Included | Included |
| Öncelik yönlendirme | No | No | Included |
| Gelişmiş kapsama | No | Included | Included |
| Gelişmiş devir | No | Included | Included |
| Gelişmiş talep kuyruğu | No | No | Included |
| Manuel talep oluşturma | No | Included | Included |
| Restoran masa yönetimi | No | Included | Included |
| Otomasyon ve premium sınırlar | |||
| Google Calendar eşitlemesi | Included | Included | Included |
| CRM entegrasyonları | No | Included | Included |
| API anahtarları | No | No | Included |
| Webhook bildirimleri | No | No | Included |
| Giden kampanyalar | No | Included | Included |
| İtibar kontrolü | No | No | Included |
| Bilgi formları | No | Included | Included |
| Belge kabulü / OCR | No | No | Included |
| Özel AI ses sağlayıcısı | No | No | Included |
| Yerel PBX/SIP entegrasyonuEnterprise yolu | No | No | No |
| XMPP personel kişileriEnterprise yolu | No | No | No |
Enterprise-only capabilities are not switched on in the self-serve plans shown here; use the Enterprise path for native PBX/SIP or custom staff contact infrastructure.
Commerce add-ons
Catalog sales workflows are priced separately from the base receptionist plans.
For catalog businesses, Kelvia can add product search, quote capture, phone order requests, Odoo catalog sync, and governed attribute intelligence without selling unattended checkout.
Catalog Intelligence
From EUR 79/mo
Product and service catalog search for AI agents.
Quote Capture
From EUR 149/mo
AI collects quote requests and routes them to staff review.
Phone Order Requests
From EUR 399/mo
AI captures product, fulfillment, and customer details from calls.
Odoo Commerce Connector
From EUR 199/mo
Sync catalog, validate price/stock, and prepare Odoo-backed draft quotes.
Attribute Intelligence
Usage-based
AI-assisted facets, aliases, units, and product search quality.
Scale Catalog
Custom
100k+ SKUs, high-frequency sync, dedicated infrastructure, and SLA.
Includes fair-use SKU, search, sync, and enrichment limits. Large catalogs and high-frequency ERP syncs are priced separately.
See how Commerce worksProfessional campaigns stay permission-aware.
Plan SMS, WhatsApp, and email campaigns for existing customers with audience previews, scheduling, consent exclusions, and delivery states.
Professional and Business are built for growing teams.
See how multi-employee calendars, departments, routing, Business seats, reputation, API keys, webhooks, and document intake map to real team operations.
Inbox and handoff keep channel work operational.
Calls, chats, requests, assignments, statuses, and priority routing live in one queue so Professional and Business teams can resume AI escalations.
Business includes scoped API keys and signed webhooks.
Review lifecycle, revocation, audit events, and safe automation examples.
What does not answering cost you today?
Find out how much revenue is walking out the door every month — before you see what recovering it costs.
Daily incoming calls
Total calls you receive on a typical business day.
% of calls currently unanswered
Industry average is 25–35%. This is where the money is.
First appointment, ticket, or job value — not lifetime value.
Monthly opportunity cost
Lost calls / month
~225
Revenue evaporated / month
~€31,500
You currently lose ~225 calls/month, evaporating approximately €31,500 in potential revenue.
Scrolls to the cost calculator below
Calculate the real monthly cost before you commit
Pick your monthly minutes, engine, and WhatsApp volume. Kelvia shows the subscription base, the extra credits you really need, and the effective voice rate in one place.
Monthly call minutes
From 50 to 10,000 voice minutes per month.
Voice engine
Include WhatsApp conversations
Modeled as one billable platform message per conversation. If your average thread is longer, increase the volume.
Minutes per resolved call
Visible assumption for outcome pricing. Adjust it to match your business.
Recommended published plan
Business
Best fit — you'll need top-ups for this volume regardless; this plan minimizes the extra spend.
Effective voice EUR/min
€0.198
Included credits
500
Included minutes on this engine
500.00 min
Extra credits needed
100
Top-up packs
- 2 × 60 credits€19.80
Outcome lens
EUR per resolved call
€0.79
Estimated monthly outcome volume
150
resolved calls
1 resolved call equals
4 min
Voice spend used for this lens
€118.80
Outcome lens uses voice spend. WhatsApp remains broken out separately above.
What this monthly figure includes
- Mevcut numara yönlendirme yolu dahil
- Selected engine ratio already applied
- Included credits plus required top-up packs
- WhatsApp excluded from this scenario
Published plan totals
Best fit — you'll need top-ups for this volume regardless; this plan minimizes the extra spend.
Starter
Professional
Business
Best fitEngine credit ratios
Kelvia keeps one shared credit pool. Different engines consume that pool at different rates, and we show that ratio before you buy.
| Engine | Credits/min | Why use it |
|---|---|---|
| Gemini Live | 1 | Default — best latency, lowest cost |
| ElevenLabs | 5 | Premium voices, multilingual quality |
| GPT-4o Realtime | 12 | Highest reasoning, sales/legal use cases |
Compare against public competitor formulas
Expanded from each vendor's public pricing page fetched on 2026-05-12. USD examples are converted to EUR at 0.92 EUR/USD for rough comparison.