AI front desk for businesses that have outgrown one calendar.
Kelvia Professional and Business are built for teams with multiple employees, departments, channels, queues, and follow-up workflows. The plan limits are explicit: Professional adds managed team operations, while Business removes seat and routing ceilings.
5 users / 10 staff
Professional team limits
Unlimited seats
Business users, staff, and rules
Priority + reputation
Business routing and review workflows
One AI front desk, many operational paths
Professional to Business
New booking request
Clinic reception
High-value lead
Sales department
Review follow-up
Reputation workflow
Professional, EUR49/mo
When one owner needs a real team workflow.
Professional keeps the plan practical for growing SMBs: five users, ten staff members, ten answering rules, and the operational features that make a shared AI receptionist useful.
Multi-employee calendars
Route availability across staff calendars instead of forcing every booking into one shared slot list.
Departments
Model reception, sales, service, or location teams as departments the assistant can route to.
Intent and channel routing
Use customer intent and channel source to decide where a request goes before it reaches staff.
Outbound and intake
Professional includes outbound campaign workflows, manual request creation, and intake forms for structured follow-up.
Business, EUR99/mo
For teams that need unlimited operators and stricter prioritization.
Business removes the user, staff, and answering-rule ceilings. It also adds the capabilities that support busier queues and more reviewable automation.
Unlimited users, staff, and rules
Add the front desk, managers, specialists, and routing rules without hitting the Professional ceiling.
Priority routing and request queue
Business adds priority routing and the advanced request queue for higher-volume operations.
Reputation workflows
Review management belongs to Business, so customer follow-up can extend beyond the booking or call.
API keys, webhooks, and document intake
Business includes scoped API keys, signed webhook notifications, document intake, and custom voice-provider controls.
How teams use it
From one receptionist replacement to a controlled operating layer.
Capture every channel
Voice and chat channels feed the same customer memory, booking, lead, and request workflows.
Route by department and intent
Professional unlocks departments plus intent and channel routing for more accurate triage.
Prioritize the busy work
Business adds priority routing and an advanced request queue when teams need stricter handling.
Close the loop
Business extends the workflow with reputation, document intake, API keys, and signed webhooks.
What is plan-gated
Give your team one front desk instead of one more inbox.
Start on Professional when the team needs structure. Move to Business when unlimited seats, priority routing, reputation, and automation controls become operational requirements.