01
Capture signals
AI detects preferences, intent, usual services, and important changes during calls or chats.
Kelvia Customer Memory
Persistent context for every customer, on every channel.
AI stops treating every call like the first one. Kelvia remembers preferences, history, consent, and pending actions so voice, WhatsApp, webchat, and forms work with the same context.
Voice + chat unifiedReusable preferencesBuilt for privacy
Sofia Martin
Recognized profile
Useful facts
preferred_channelWhatsApp
preferred_timeafternoons
usual_servicedental cleaning
last_intentreschedule
Timeline
Called to move a booking
voice - 3 days ago
Confirmed the new time
WhatsApp - 2 days ago
Accepted reminders
consent - active
Next best action
Offer an afternoon follow-up check-up and confirm it over WhatsApp.
Without memory
Customers repeat their story
Staff search for notes manually
Follow-ups depend on someone remembering
With Customer Memory
AI recognizes previous context
Every channel shares operational history
The next action is already prepared
Workflow
How a conversation becomes useful memory
Kelvia does not store noise. It structures facts, events, and consent that can improve the next interaction.
02
Structure context
Data becomes memory facts, events, and a customer profile tied to the right tenant.
03
Act with continuity
The next conversation starts with context: favorite channel, recent actions, and recommendations.
Trust
Memory with operational control
Customer Memory is designed to be useful without becoming a black box.
Tenant-scoped
Context stays inside the business tenant.
Consent-aware
Channels and purposes respect customer permissions.
Auditable
Relevant memory changes stay traceable for the team.
Make every conversation start ahead.
Customer Memory turns scattered conversations into a continuous relationship.