Omnichannel reputation

Your response hub
for public reviews.

Kelvia connects Google Business Profile, syncs reviews across multiple accounts and locations, generates AI-assisted drafts, and keeps sensitive feedback under human approval.

Google Business Profile

3 accounts · 12 locations

connected

North Region Clinics

Madrid Dental Centerlisting
Barcelona Smile Studiolisting
Valencia Care Hublisting

Insurance Group West

Bilbao Claims Officelisting
Sevilla Assistance Teamlisting

Review workspace

approval required
Daniel P.2/5

We waited too long for follow-up and had to call twice before getting an answer.

AI draft

Thank you for sharing this feedback. We're sorry the follow-up experience fell short of expectations. Our team would like to review what happened and support you directly.

96%
Reply rate
14m
Avg. time
7%
Escalated
Reputation

Everything you need to reply faster, with more control and stronger brand consistency.

Built for teams managing one brand or dozens of locations. Especially valuable for clinics, franchises, agencies, and high-volume operators.

Multi-account, multi-location

One Google user can discover many business accounts and listings. Kelvia lets you connect the exact location that belongs to each tenant.

AI-assisted drafts

Generate public replies with a natural tone, the right language, and a voice that matches your brand.

Approval for sensitive cases

Negative or higher-risk reviews stay under human control before anything is published.

Operational visibility

Track response speed, reply history, volume by location, and review coverage from one place.

Workflow

From incoming review to published reply in one clean flow.

1

Connect Google Business Profile with OAuth

2

Discover accessible accounts and locations

3

Choose the right location for your tenant

4

Sync reviews into the reputation inbox

5

Generate an AI draft, edit it, and publish

Product view

Account grouping

Agency Master Account
North Clinics Group
Insurance West Division

Reply controls

AI draft
Save draft
Publish reply

Approval logic

5 stars

Fast path for safe positive reviews.

Low rating

Needs approval before posting.

Sensitive text

Escalate legal, refund, or complaint-heavy cases.

Use cases

Especially strong for process-heavy teams and multi-site operators.

Clinics and healthcare groups that need approval before replying to sensitive feedback.

Franchises with many Google listings and distributed local teams.

Agencies managing review operations for multiple clients.

Service businesses handling high review volume and strict response-time expectations.

Reputation

Turn reviews into an operational system.

Centralize reputation, speed up replies, and protect brand voice from one platform.