The restaurant demand problem
- ✕Reservation calls arrive exactly when the dining room needs full attention.
- ✕Menu, allergy and opening-hour questions interrupt the team all day.
- ✕Large parties need party size, timing and notes captured cleanly.
- ✕Changes and cancellations get buried in voicemail or informal notes.
How Kelvia runs the front desk
- Answers instantly by phone, WhatsApp, Telegram or webchat with the same restaurant rules.
- Uses the restaurant menu and FAQ knowledge to answer common questions.
- Checks table availability before creating a reservation.
- Captures name, phone, party size, date, time and notes before confirming.
- Lets guests look up or cancel their own bookings through a verified workflow.
Hear how it sounds
An example conversation between a customer and your AI front desk, handling a typical restaurants inquiry from first message to structured outcome.
Built for restaurants
Pre-configured capabilities designed specifically for restaurants. Works out of the box, then you customize everything from the dashboard.
Reservation booking
Books tables with date, time, party size, name, phone and special notes through the restaurant booking workflow.
Menu-aware answers
Answers questions about dishes, prices and allergens from the configured menu catalog.
Table operations
Supports restaurant table capacity, service windows and assignments where table management is configured.
Booking self-service
Looks up and cancels existing reservations by customer phone number after confirmation.
Confirmed follow-up
Can send confirmations and reminders through configured outbound channels with consent.
Verified handoff
Transfers calls to verified staff or departments when the guest needs a person.
Real-world use cases
Where Kelvia fits into day-to-day restaurants operations.
Dinner-rush coverage
Let the AI answer reservation calls while hosts and servers stay with guests in the room.
After-hours reservations
Capture demand after closing without forcing guests into voicemail.
Tourist-heavy locations
Serve callers in supported languages while keeping menu and reservation rules consistent.
Booking changes
Let guests check or cancel bookings through a controlled workflow instead of relying on callbacks.
Revenue recovery calculator
See exactly what unanswered calls cost your restaurants
Fill in your sector and get the full breakdown — lost revenue and recovery cost — in 2 minutes.
Frequently asked questions
Common questions about using Kelvia for restaurants.
Does Kelvia replace my reservation notebook?
Kelvia includes a reservation workflow in the dashboard and supports restaurant table operations where configured. It does not require you to invent a separate phone process.
Can it answer menu and allergen questions?
Yes. Restaurant tenants use the menu catalog and FAQ knowledge so callers can ask about dishes, prices, allergens and opening hours.
Can guests change or cancel bookings?
They can look up reservations using their own phone number and cancel after explicit confirmation.
Can it transfer calls to the restaurant?
Yes, transfers go only to verified staff or departments configured in the directory.
Ready to transform your restaurants?
Start with an assistant configured for restaurants, then adapt the workflows, prompts, tools and handoff rules from your dashboard.