01
Request queue
Incoming requests classified so the team can act.
KelviaKelvia for Home Services
AI intake for home service requests
24/7
job capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The service-call chaos
- ✕Urgent jobs and routine quotes arrive through the same phone line.
- ✕Missing addresses, symptoms and access notes delay dispatch.
- ✕Technicians lose time on callbacks before they can plan the job.
- ✕After-hours requests disappear into voicemail.
The Solution
How Kelvia structures the job
- Captures service type, issue, address, urgency and contact details.
- Checks technician or service availability before booking visits.
- Saves leads when the job needs a human quote first.
- Transfers urgent cases to verified staff or departments.
- Works 24/7 across phone and chat channels.
Most wanted workflows
The workflows teams in home services ask Kelvia to handle first
Kelvia starts with home services vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from home services presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of home services.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Home Services
Issue intake
Captures the problem, service category and urgency before dispatch.
Most wanted in Home Services
Address capture
Collects address and access notes when configured.
Most wanted in Home Services
Technician visits
Books visits after checking calendar availability.
Product screens
Dashboard views for home services
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile inbox
The same operation on mobile without losing the first fold.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical home services inquiry from first message to structured outcome.
Home Services — AI front desk
AI
Thanks for calling HomeFix. What issue do you need help with today?
A leak under the kitchen sink. I need someone as soon as possible.
AI
I can collect the address and urgency, then check the earliest plumbing visit. Is there active water leaking right now?
Yes, but I shut the valve.
AI
Understood. I will mark it urgent and look for the first available plumbing slot. What address should we use?
Example based on configured Kelvia workflows
Built for home services
Pre-configured capabilities designed specifically for home services. Works out of the box, then you customize everything from the dashboard.
Issue intake
Captures the problem, service category and urgency before dispatch.
Address capture
Collects address and access notes when configured.
Technician visits
Books visits after checking calendar availability.
Quote leads
Saves quote requests with summary, contact and urgency.
Urgent handoff
Transfers urgent jobs to verified staff.
Always-on channels
Covers phone, WhatsApp, Telegram and webchat.
Real-world use cases
Where Kelvia fits into day-to-day home services operations.
01
Emergency-style calls
Capture urgency and transfer when a person must intervene.
02
Visit scheduling
Book technicians with issue and address context.
03
After-hours demand
Collect job requests when the office is closed.
04
Quote qualification
Save leads with enough detail for fast follow-up.
Missed-call ROI
What unanswered calls can cost a home services.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€8,100
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for home services.
Can Kelvia book service visits directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your home services?
Start with an assistant configured for home services, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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