The service-call chaos
- ✕Urgent jobs and routine quotes arrive through the same phone line.
- ✕Missing addresses, symptoms and access notes delay dispatch.
- ✕Technicians lose time on callbacks before they can plan the job.
- ✕After-hours requests disappear into voicemail.
How Kelvia structures the job
- Captures service type, issue, address, urgency and contact details.
- Checks technician or service availability before booking visits.
- Saves leads when the job needs a human quote first.
- Transfers urgent cases to verified staff or departments.
- Works 24/7 across phone and chat channels.
Hear how it sounds
An example conversation between a customer and your AI front desk, handling a typical home services inquiry from first message to structured outcome.
Built for home services
Pre-configured capabilities designed specifically for home services. Works out of the box, then you customize everything from the dashboard.
Issue intake
Captures the problem, service category and urgency before dispatch.
Address capture
Collects address and access notes when configured.
Technician visits
Books visits after checking calendar availability.
Quote leads
Saves quote requests with summary, contact and urgency.
Urgent handoff
Transfers urgent jobs to verified staff.
Always-on channels
Covers phone, WhatsApp, Telegram and webchat.
Real-world use cases
Where Kelvia fits into day-to-day home services operations.
Emergency-style calls
Capture urgency and transfer when a person must intervene.
Visit scheduling
Book technicians with issue and address context.
After-hours demand
Collect job requests when the office is closed.
Quote qualification
Save leads with enough detail for fast follow-up.
Revenue recovery calculator
See exactly what unanswered calls cost your home services
Fill in your sector and get the full breakdown — lost revenue and recovery cost — in 2 minutes.
Frequently asked questions
Common questions about using Kelvia for home services.
Can Kelvia book service visits directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. The assistant can look up appointments using the phone number provided by the customer, confirm which one to change or cancel, and run the matching workflow.
What happens when a conversation needs a person?
Kelvia can transfer calls to verified staff or departments, and chat conversations can be escalated to a human.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your home services?
Start with an assistant configured for home services, then adapt the workflows, prompts, tools and handoff rules from your dashboard.