The workshop call problem
- ✕Maintenance, tyres and diagnostics all compete for the same phone line.
- ✕Vehicle and registration details are often missing.
- ✕Symptoms need to be captured before the slot is useful.
- ✕Customers call after hours when the workshop is closed.
How Kelvia prepares the workshop
- Captures service type, vehicle, registration, issue and contact details.
- Checks calendar availability before booking.
- Uses the service catalog for prices, duration and categories.
- Saves leads for quote or diagnostic follow-up.
- Transfers complex calls to verified staff.
Hear how it sounds
An example conversation between a customer and your AI front desk, handling a typical automotive services inquiry from first message to structured outcome.
Built for automotive services
Pre-configured capabilities designed specifically for automotive services. Works out of the box, then you customize everything from the dashboard.
Workshop appointments
Books maintenance, tyres, diagnostics and configured services.
Vehicle intake
Captures vehicle, registration and symptoms when configured.
Service catalog
Answers configured service questions, price and duration.
Availability checks
Checks the calendar before offering appointment slots.
Quote leads
Saves requests needing follow-up with a summary and urgency.
Staff transfer
Transfers complex or urgent jobs to verified workshop staff.
Real-world use cases
Where Kelvia fits into day-to-day automotive services operations.
Diagnostic calls
Capture symptoms before the vehicle arrives.
Tyre and maintenance booking
Book services with the right duration and context.
After-hours demand
Collect workshop requests while the shop is closed.
Complex job handoff
Transfer urgent or unclear jobs to verified staff.
Revenue recovery calculator
See exactly what unanswered calls cost your automotive services
Fill in your sector and get the full breakdown — lost revenue and recovery cost — in 2 minutes.
Frequently asked questions
Common questions about using Kelvia for automotive services.
Can Kelvia book workshop appointments directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. The assistant can look up appointments using the phone number provided by the customer, confirm which one to change or cancel, and run the matching workflow.
What happens when a conversation needs a person?
Kelvia can transfer calls to verified staff or departments, and chat conversations can be escalated to a human.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your automotive services?
Start with an assistant configured for automotive services, then adapt the workflows, prompts, tools and handoff rules from your dashboard.