01
Booking calendar
Reservations, availability and the daily schedule in one view.
KelviaKelvia for Automotive Services
AI booking intake for workshops
24/7
appointment capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The workshop call problem
- ✕Maintenance, tyres and diagnostics all compete for the same phone line.
- ✕Vehicle and registration details are often missing.
- ✕Symptoms need to be captured before the slot is useful.
- ✕Customers call after hours when the workshop is closed.
The Solution
How Kelvia prepares the workshop
- Captures service type, vehicle, registration, issue and contact details.
- Checks calendar availability before booking.
- Uses the service catalog for prices, duration and categories.
- Saves leads for quote or diagnostic follow-up.
- Transfers complex calls to verified staff.
Most wanted workflows
The workflows teams in automotive services ask Kelvia to handle first
Kelvia starts with automotive services vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from automotive services presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of automotive services.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Automotive Services
Workshop appointments
Books maintenance, tyres, diagnostics and configured services.
Most wanted in Automotive Services
Vehicle intake
Captures vehicle, registration and symptoms when configured.
Most wanted in Automotive Services
Service catalog
Answers configured service questions, price and duration.
Product screens
Dashboard views for automotive services
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile bookings
Agenda and reservations visible for teams on the move.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical automotive services inquiry from first message to structured outcome.
Automotive Services — AI front desk
AI
Thanks for calling Motor Plus. Is this for maintenance, diagnostics, tyres or another service?
Diagnostics. The engine light turns on sometimes.
AI
I can capture the vehicle details and check diagnostic slots. What vehicle and registration should I note?
A 2019 Golf, 1234 KLV.
AI
Thanks. I can offer a diagnostic appointment tomorrow at 9:30 or 12:00. Which works better?
Example based on configured Kelvia workflows
Built for automotive services
Pre-configured capabilities designed specifically for automotive services. Works out of the box, then you customize everything from the dashboard.
Workshop appointments
Books maintenance, tyres, diagnostics and configured services.
Vehicle intake
Captures vehicle, registration and symptoms when configured.
Service catalog
Answers configured service questions, price and duration.
Availability checks
Checks the calendar before offering appointment slots.
Quote leads
Saves requests needing follow-up with a summary and urgency.
Staff transfer
Transfers complex or urgent jobs to verified workshop staff.
Real-world use cases
Where Kelvia fits into day-to-day automotive services operations.
01
Diagnostic calls
Capture symptoms before the vehicle arrives.
02
Tyre and maintenance booking
Book services with the right duration and context.
03
After-hours demand
Collect workshop requests while the shop is closed.
04
Complex job handoff
Transfer urgent or unclear jobs to verified staff.
Missed-call ROI
What unanswered calls can cost a automotive services.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
225
missed calls/month
€20,250
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for automotive services.
Can Kelvia book workshop appointments directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your automotive services?
Start with an assistant configured for automotive services, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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