01
Request queue
Incoming requests classified so the team can act.
KelviaKelvia for Property Management
AI intake for property requests
24/7
incident capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The property operations problem
- ✕Tenant incidents arrive without property or unit details.
- ✕Maintenance, viewings and admin questions mix together.
- ✕Priority is unclear until someone calls back.
- ✕Owners, tenants and vendors need different flows.
The Solution
How Kelvia cleans up intake
- Captures address, unit, issue, priority and contact details.
- Books visits or inspections after checking availability.
- Saves incident leads with structured summaries.
- Routes urgent or sensitive cases to verified staff.
- Keeps property workflows consistent across voice and chat.
Most wanted workflows
The workflows teams in property management ask Kelvia to handle first
Kelvia starts with property management vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from property management presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of property management.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Property Management
Incident intake
Captures property, unit, issue and priority.
Most wanted in Property Management
Visit scheduling
Books maintenance visits, inspections or follow-up appointments.
Most wanted in Property Management
Structured records
Saves enquiries with summary, urgency and contact details.
Product screens
Dashboard views for property management
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile inbox
The same operation on mobile without losing the first fold.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical property management inquiry from first message to structured outcome.
Property Management — AI front desk
AI
Clearstone Property Management. Are you reporting an incident, scheduling a visit or asking an admin question?
There is a leak in the bathroom ceiling of my flat.
AI
I can capture the property, unit and priority, then route it to the right maintenance flow. What is the property address?
12 Gran Via, apartment 4B.
AI
Thank you. I will mark bathroom ceiling leak for apartment 4B. Is water currently entering the room?
Example based on configured Kelvia workflows
Built for property management
Pre-configured capabilities designed specifically for property management. Works out of the box, then you customize everything from the dashboard.
Incident intake
Captures property, unit, issue and priority.
Visit scheduling
Books maintenance visits, inspections or follow-up appointments.
Structured records
Saves enquiries with summary, urgency and contact details.
Priority handoff
Transfers urgent property issues to verified staff.
Forms for detail
Uses intake forms for richer incident data when enabled.
Resident channels
Handles phone and chat using the same property rules.
Real-world use cases
Where Kelvia fits into day-to-day property management operations.
01
Tenant incidents
Capture property and issue details before maintenance starts.
02
Maintenance visits
Book visits with the correct unit and contact context.
03
Priority routing
Separate urgent incidents from routine admin.
04
Owner and vendor calls
Collect the right context before handoff.
Missed-call ROI
What unanswered calls can cost a property management.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€8,100
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for property management.
Can Kelvia book property visits directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your property management?
Start with an assistant configured for property management, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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