Configured conversational commerce

Help customers find a product and prepare the next step.

Kelvia searches and compares a connected catalog, checks current price or availability when the provider supports it, and prepares quotes or order requests with explicit confirmation and staff-visible status.

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Ecommerce plans include webchat and catalog. Advanced transactional actions require their own plan and provider configuration. Catalog facts are not a stock reservation or delivery guarantee.

Real Kelvia retail demo screenshot showing the connected commerce catalog and governed product data.

Real Kelvia retail demo screenshot showing commerce quote requests and staff review status.

From product question to a controlled next step

Find and refine

Search products, services, categories, facets, and exact item details from the configured catalog.

Compare grounded facts

Compare only returned price, attributes, availability, compatibility, or warranty fields — never invented differences.

Check current availability

Ask the connector for current price or availability when supported. The result remains informational, not reserved stock.

Prepare a quote

Choose catalog products, quantities and customer details, then ask for confirmation. The default outcome is pending staff review unless provider submission is enabled.

Capture an order request

Collect product and fulfillment details as a pending request. Do not call it confirmed, paid, reserved, shipped, or accepted by an ERP.

Move payment outside the conversation

When your configured payment provider supports it and your administrator enables it, create a secure external link. Payment is not completed inside voice or chat.

A catalog the AI can cite, not improvise

Your team can review products, source information, prices, availability and catalog sync status in one place.

Quotes stay reviewable

Local quote requests, provider-backed drafts, totals, expiry, status, and staff review are separate from payment and order confirmation.

What must be configured

An ecommerce catalog entitlement; Business access for advanced transactions
A non-disabled catalog provider
Separate quote, order, and payment providers for those actions
Customer confirmation and tenant tool settings
Payment and order actions enabled by an authorized administrator

Odoo has two distinct roles

Odoo CRM

Best-effort lead synchronization after Kelvia saves a contact locally.

Odoo Commerce

Configured catalog sync, live checks, and provider-backed draft quote workflows. It is not a universal ERP write path.

See integration boundaries

Review and confirmation before purchase

Kelvia does not guarantee stock, delivery, provider acceptance, order confirmation, or payment completion. These actions require the appropriate provider, plan, administrator settings and customer confirmation.

Turn catalog demand into work your team can review.

Start with search and grounded answers, then add quotes, order requests, or external payment links only where your operation is ready.

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Chat and catalog for your online store

An assistant to search, compare and recommend products, with links to continue shopping. No voice or other channels required.

Excludes VAT. Assisted setup is separate. Over 10,000 references: quote and technical qualification. Order and payment actions require additional configuration and capabilities.

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