01
Stay operations
PMS requests, provider status, and staff review in one operational queue.
KelviaKelvia for Hotels
AI front desk for PMS-backed hotel stays
24/7
room enquiry intake
PMS
provider-backed outcomes
Review
safe exception path
13
supported languages
The Problem
The hotel front-desk bottleneck
- ✕Room enquiries arrive around the clock and often repeat the same date, occupancy, policy, and amenity questions.
- ✕A quoted room is not a confirmed stay until the provider returns a reservation identifier.
- ✕Guarantee and payment rules vary by property and rate plan.
- ✕Existing stays contain personal data and cannot be exposed or cancelled from an unverified phone hint.
The Solution
How Kelvia handles a stay request
- Checks room availability through the configured hotel reservation provider.
- Presents concrete options with dates, occupancy, price, currency, and provider terms when available.
- Requires the guest to select an option and confirm before submitting it.
- Calls a configured Apaleo or Mews connector and only describes the stay as confirmed when the PMS returns a reservation id.
- Creates a payment-required or staff-review next step when the rate cannot be completed safely in the conversation.
Most wanted workflows
The workflows teams in hotels ask Kelvia to handle first
Kelvia starts with hotels vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from hotels presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of hotels.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Hotels
Room availability
Checks dates, guests, property, and available room offers through the configured PMS connector.
Most wanted in Hotels
Concrete offer selection
Keeps the selected provider option and rate terms attached to the request before submission.
Most wanted in Hotels
Provider-backed confirmation
Says confirmed only after Apaleo or Mews returns a provider reservation identifier.
Conditional PMS connectors
Apaleo or Mews when the hotel configures them
Kelvia keeps availability, the selected offer, guest confirmation, provider outcome, payment-required state, and staff review as distinct steps.
Product screens
Dashboard views for hotels
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile inbox
The same operation on mobile without losing the first fold.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical hotels inquiry from first message to structured outcome.
Hotels — AI front desk
AI
Welcome to Northlight Hotel. What dates and how many guests should I check?
Two adults, 18 to 20 September.
AI
The configured PMS has a standard double and a courtyard suite for those dates. Which option should I prepare?
The standard double. Please submit it.
AI
Before I submit that exact offer, please confirm the guest name and that you want me to request the standard double for 18–20 September. I will only call it confirmed if the PMS returns a reservation id.
Example based on configured Kelvia workflows
Built for hotels
Pre-configured capabilities designed specifically for hotels. Works out of the box, then you customize everything from the dashboard.
Room availability
Checks dates, guests, property, and available room offers through the configured PMS connector.
Concrete offer selection
Keeps the selected provider option and rate terms attached to the request before submission.
Provider-backed confirmation
Says confirmed only after Apaleo or Mews returns a provider reservation identifier.
Verified cancellation
Cancellation is limited to a verified customer and a reservation that belongs to that customer.
Payment or staff review
Rates that need a guarantee, payment, or review move to a controlled team workflow without requesting card details in the conversation.
Front-desk routing
Routes group requests, exceptions, and sensitive questions to a verified hotel team member or department.
Real-world use cases
Where Kelvia fits into day-to-day hotels operations.
01
After-hours room enquiries
Check configured availability and prepare a stay request when the desk is busy or closed.
02
Provider-backed booking
Submit the guest-selected offer to Apaleo or Mews only after explicit confirmation.
03
Guarantee-aware handoff
Send payment-required and review-required cases to the team instead of collecting card details in chat or voice.
04
Verified stay cancellation
Cancel only a reservation owned by the verified customer and only after explicit confirmation.
Missed-call ROI
What unanswered calls can cost a hotels.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€8,100
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for hotels.
Which hotel systems can Kelvia connect to?
Kelvia has conditional reservation-provider connectors for Apaleo and Mews. They work only when the hotel has configured the provider and the required property, service, rate, and credential data.
Does every room request become a confirmed booking?
No. A request may be unavailable, pending staff review, or payment required. Kelvia only says confirmed when the configured PMS returns a provider reservation id.
Can guests cancel an existing stay?
Yes, through the configured cancellation workflow after the customer is verified and the reservation is confirmed to belong to that customer.
Does Kelvia take card details or perform hotel check-in?
No. Kelvia does not ask for card details in the conversation and this page does not promise conversational check-in, check-out, folios, or deposits. Those cases move to the provider or hotel team.
Ready to transform your hotels?
Start with an assistant configured for hotels, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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