The wellness booking problem
- ✕Treatment menus create long exploratory calls.
- ✕Therapist availability and package duration must be clear before booking.
- ✕Health or preference notes need structure, not scraps of paper.
- ✕Reception cannot always answer while guests are onsite.
How Kelvia preserves the experience
- Uses the service catalog for treatments, duration and prices.
- Checks calendar availability before proposing slots.
- Books sessions with therapist preference where configured.
- Captures intake notes through leads or forms.
- Keeps the tone calm across voice and chat.
Hear how it sounds
An example conversation between a customer and your AI front desk, handling a typical spas and wellness inquiry from first message to structured outcome.
Built for spas and wellness
Pre-configured capabilities designed specifically for spas and wellness. Works out of the box, then you customize everything from the dashboard.
Treatment booking
Books massages, treatments, circuits and configured wellness services.
Menu guidance
Explains service duration, price and preparation from your catalog.
Therapist preference
Checks availability for a preferred professional when configured.
Intake notes
Collects preferences, sensitivities or context using configured fields and forms.
Confirmations
Sends booking confirmations through enabled outbound channels.
Omnichannel care
Keeps the same wellness rules across phone, WhatsApp, Telegram and webchat.
Real-world use cases
Where Kelvia fits into day-to-day spas and wellness operations.
Treatment discovery
Guide guests through options without rushing the experience.
Package bookings
Book longer sessions with the right duration and notes.
Preference capture
Collect therapist, sensitivity or occasion notes before the visit.
Quiet reception
Protect the onsite atmosphere while calls still get answered.
Revenue recovery calculator
See exactly what unanswered calls cost your spas and wellness
Fill in your sector and get the full breakdown — lost revenue and recovery cost — in 2 minutes.
Frequently asked questions
Common questions about using Kelvia for spas and wellness.
Can Kelvia book spa appointments directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. The assistant can look up appointments using the phone number provided by the customer, confirm which one to change or cancel, and run the matching workflow.
What happens when a conversation needs a person?
Kelvia can transfer calls to verified staff or departments, and chat conversations can be escalated to a human.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your spas and wellness?
Start with an assistant configured for spas and wellness, then adapt the workflows, prompts, tools and handoff rules from your dashboard.