01
Booking calendar
Reservations, availability and the daily schedule in one view.
KelviaKelvia for Spas
AI booking support for spa treatments
24/7
session capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The wellness booking problem
- ✕Treatment menus create long exploratory calls.
- ✕Therapist availability and package duration must be clear before booking.
- ✕Health or preference notes need structure, not scraps of paper.
- ✕Reception cannot always answer while guests are onsite.
The Solution
How Kelvia preserves the experience
- Uses the service catalog for treatments, duration and prices.
- Checks calendar availability before proposing slots.
- Books sessions with therapist preference where configured.
- Captures intake notes through leads or forms.
- Keeps the tone calm across voice and chat.
Most wanted workflows
The workflows teams in spas and wellness ask Kelvia to handle first
Kelvia starts with spas and wellness vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from spas and wellness presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of spas and wellness.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Spas and Wellness
Treatment booking
Books massages, treatments, circuits and configured wellness services.
Most wanted in Spas and Wellness
Menu guidance
Explains service duration, price and preparation from your catalog.
Most wanted in Spas and Wellness
Therapist preference
Checks availability for a preferred professional when configured.
Product screens
Dashboard views for spas and wellness
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile bookings
Agenda and reservations visible for teams on the move.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical spas and wellness inquiry from first message to structured outcome.
Spas and Wellness — AI front desk
AI
Welcome to Aura Spa. Are you interested in a massage, facial, circuit or package?
A relaxing massage this Saturday afternoon.
AI
I can check relaxing massage availability for Saturday afternoon. I have 16:00 and 18:00 open.
18:00 sounds good.
AI
Great. I can book Saturday at 18:00. May I take your name, phone number and any preference we should note?
Example based on configured Kelvia workflows
Built for spas and wellness
Pre-configured capabilities designed specifically for spas and wellness. Works out of the box, then you customize everything from the dashboard.
Treatment booking
Books massages, treatments, circuits and configured wellness services.
Menu guidance
Explains service duration, price and preparation from your catalog.
Therapist preference
Checks availability for a preferred professional when configured.
Intake notes
Collects preferences, sensitivities or context using configured fields and forms.
Confirmations
Sends booking confirmations through enabled outbound channels.
Omnichannel care
Keeps the same wellness rules across phone, WhatsApp, Telegram and webchat.
Real-world use cases
Where Kelvia fits into day-to-day spas and wellness operations.
01
Treatment discovery
Guide guests through options without rushing the experience.
02
Package bookings
Book longer sessions with the right duration and notes.
03
Preference capture
Collect therapist, sensitivity or occasion notes before the visit.
04
Quiet reception
Protect the onsite atmosphere while calls still get answered.
Missed-call ROI
What unanswered calls can cost a spas and wellness.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€5,940
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for spas and wellness.
Can Kelvia book spa appointments directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Ready to transform your spas and wellness?
Start with an assistant configured for spas and wellness, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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