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Help Center
Answers to the most common questions about Kelvia
Getting Started
How do I set up my AI assistant?
Can I test my assistant before going live?
What business types are supported?
Calls & Telephony
How does call forwarding work?
Can the AI transfer calls to my staff?
What happens when I run out of credits?
Billing & Credits
How do credits work when I switch engines mid-month?
Are there setup fees, telephony fees, or recording fees?
What if I exceed my plan?
How does this compare to a $0.10/min competitor?
Configuration
How do I customize what my AI says?
Can I connect Google Calendar?
How do notifications work?
How do I connect WhatsApp?
What does each WhatsApp credential field mean?
Team & Access
How do I invite team members?
What are the user roles?
Can I use API keys for integrations?
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