01
Booking calendar
Reservations, availability and the daily schedule in one view.
KelviaKelvia for Clinics
AI front desk for clinic appointments
24/7
appointment capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The clinic phone bottleneck
- ✕Morning call spikes block patients from booking simple appointments.
- ✕Routine questions and appointment changes consume reception time.
- ✕Symptoms, insurance and preferred doctor notes arrive incomplete.
- ✕Urgent-sounding calls need fast routing without the AI pretending to diagnose.
The Solution
How Kelvia supports reception
- Books appointments only after checking calendar availability.
- Uses clinic services, FAQ and prompt rules to answer routine questions.
- Captures structured intake and lead details before the visit.
- Flags urgency and can hand off to verified clinic staff.
- Keeps booking outcomes visible in the tenant dashboard.
Most wanted workflows
The workflows teams in medical clinics ask Kelvia to handle first
Kelvia starts with medical clinics vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from medical clinics presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of medical clinics.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Medical Clinics
Appointment scheduling
Books consultations with service, date, time, patient name and phone.
Most wanted in Medical Clinics
Service catalog
Answers questions about configured consultations, durations and prices.
Most wanted in Medical Clinics
Patient intake
Captures symptoms, insurance provider and preferred doctor when those fields are configured.
Product screens
Dashboard views for medical clinics
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile bookings
Agenda and reservations visible for teams on the move.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical medical clinics inquiry from first message to structured outcome.
Medical Clinics — AI front desk
AI
Good morning, Salud Clinic. I can help book an appointment or connect you with the team. What type of consultation do you need?
A general consultation. I have headaches and would like to come tomorrow.
AI
I can check tomorrow for a general consultation. I have 10:00 and 15:30 available. Which time works better?
10:00, please.
AI
I will book 10:00 tomorrow. May I take your full name and phone number, and any insurance provider we should note?
Example based on configured Kelvia workflows
Built for medical clinics
Pre-configured capabilities designed specifically for medical clinics. Works out of the box, then you customize everything from the dashboard.
Appointment scheduling
Books consultations with service, date, time, patient name and phone.
Service catalog
Answers questions about configured consultations, durations and prices.
Patient intake
Captures symptoms, insurance provider and preferred doctor when those fields are configured.
Urgency routing
Flags urgent language, keeps the AI away from diagnosis and routes to the right verified clinic path.
Self-service changes
Lets patients look up, cancel or reschedule their own appointments.
Voice and chat
Runs the same clinic rules across phone, WhatsApp, Telegram and webchat.
For staff
Professionals can manage their own day without tenant-wide admin access.
Kelvia's staff scheduling tools are assigned-scope tools: authenticated professionals can see their own schedule, prepare for the next visit, block their own availability, or add notes to bookings assigned to them.
Useful in Medical Clinics.
For staff
1
show_my_schedule lists the authenticated professional's assigned appointments for one date.
2
show_my_next_patient returns only the details needed to prepare for the next assigned visit.
3
block_my_availability can close a professional's own day only after explicit confirmation.
4
add_note_to_assigned_booking writes an internal note only on that professional's assigned booking.
Assigned scope
Staff tools do not list the full business schedule and are not a shortcut to tenant-wide calendar control.
Sensitive actions
Next-patient lookup, availability blocking, and assigned booking notes are treated as sensitive staff operations.
Lower admin load
Clinicians, stylists, vets, and advisors can handle practical schedule questions without waiting on reception.
Real-world use cases
Where Kelvia fits into day-to-day medical clinics operations.
01
Morning booking rush
Handle routine appointment calls before reception is buried.
02
Structured pre-visit notes
Collect reason for visit, insurance and preferred doctor before the patient arrives.
03
Safe escalation
Route urgent intent to verified staff while keeping the AI away from diagnosis.
04
Appointment changes
Let patients manage their own bookings through controlled lookup and confirmation steps.
Missed-call ROI
What unanswered calls can cost a medical clinics.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
360
missed calls/month
€10,080
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for medical clinics.
Can Kelvia book clinic appointments directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Does the AI give medical advice?
No. Kelvia can collect context and route urgency, but clinical judgement stays with your team.
Ready to transform your medical clinics?
Start with an assistant configured for medical clinics, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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