01
Request queue
Incoming requests classified so the team can act.
KelviaKelvia for Legal Services
AI intake for legal consultations
24/7
consultation capture
13
supported languages
Calendar
availability before booking
Forms
structured intake
The Problem
The legal intake problem
- ✕Potential clients call with sensitive context and incomplete details.
- ✕Urgency matters, but the assistant must not give legal advice.
- ✕Practice area routing is critical before booking a consultation.
- ✕Lawyers need a clean summary before the first call.
The Solution
How Kelvia prepares the consultation
- Captures legal area, urgency, case type and contact details.
- Uses intake forms for deeper structured filtro inicial when configured.
- Books consultations after checking availability.
- Transfers sensitive or urgent calls to verified staff.
- Saves leads and conversation events for follow-up.
Most wanted workflows
The workflows teams in legal services ask Kelvia to handle first
Kelvia starts with legal services vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from legal services presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of legal services.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Legal Services
Matter qualification
Captures practice area, case type and urgency.
Most wanted in Legal Services
Consultation booking
Books legal consultations through the appointment workflow.
Most wanted in Legal Services
Structured intake
Uses intake forms for configured filtro inicial questions.
Product screens
Dashboard views for legal services
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile inbox
The same operation on mobile without losing the first fold.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical legal services inquiry from first message to structured outcome.
Legal Services — AI front desk
AI
Good morning, Vega Legal. Which legal area do you need help with today?
Employment law. I received a dismissal letter this week.
AI
I can capture a short summary and urgency, then check consultation availability with the employment team.
Yes, I need to speak with someone soon.
AI
Understood. I will mark the urgency and offer the earliest available consultation. May I take your name and phone number?
Example based on configured Kelvia workflows
Built for legal services
Pre-configured capabilities designed specifically for legal services. Works out of the box, then you customize everything from the dashboard.
Matter qualification
Captures practice area, case type and urgency.
Consultation booking
Books legal consultations through the appointment workflow.
Structured intake
Uses intake forms for configured filtro inicial questions.
Sensitive handoff
Transfers urgent or delicate enquiries to verified staff.
Lead record
Saves summary, intent and contact details for follow-up.
Voice and chat
Keeps legal tone and rules consistent across channels.
Operational availability
Staff absences block the right calendar slots — without turning Kelvia into HR software.
Managers and linked professionals can record a full day, date range, or same-day unavailable window. Kelvia applies it to booking and staff routing; leave policy, balances, approvals, payroll, and medical records stay in the workforce system that owns them.
Useful in Legal Services.
Operational availability
1
Choose a full day, an inclusive date range, or a same-day time window.
2
Kelvia previews any confirmed appointments affected before the block is saved.
3
If appointments are affected, a second explicit confirmation is required; Kelvia never cancels or reassigns them automatically.
4
Shared calendars show only that the professional is unavailable, without exposing the category or private note.
Scoped self-service
A linked professional can manage only their own availability. Managers retain the team-wide scheduling view.
An operating fact, not an HR file
Kelvia stores only what its booking engine needs. It does not calculate leave balances, run approvals, process payroll, or hold medical documents.
Ready for future connectors
A provider-neutral integration boundary is ready for a future connector to import approved availability from workforce software. No connection to a specific HR provider is claimed today.
Real-world use cases
Where Kelvia fits into day-to-day legal services operations.
01
Practice-area routing
Capture the right legal area before booking.
02
Urgent matter handoff
Escalate sensitive calls to verified staff.
03
Consultation prep
Give lawyers a short case summary before the first meeting.
04
Structured filtro inicial
Use forms when the first contact needs exact fields.
Missed-call ROI
What unanswered calls can cost a legal services.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€8,100
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for legal services.
Can Kelvia book legal consultations directly?
Yes. Kelvia checks availability, collects name, phone, service, date and time, and only confirms once the booking workflow returns a created appointment.
Can customers change or cancel existing appointments?
Yes. After verifying the customer, the assistant lists only that customer's appointments, confirms which one to change or cancel, and runs the matching workflow after explicit confirmation.
What happens when a conversation needs a person?
Kelvia classifies intent and routes to sales, support, admin, urgent help, or a named person; real transfers only go to verified staff or departments.
Does it send confirmations and reminders?
Yes, when outbound messaging and customer consent are configured for SMS, WhatsApp or email.
Does Kelvia give legal advice?
No. It captures context, books consultations and routes enquiries. Legal advice remains with the firm.
Ready to transform your legal services?
Start with an assistant configured for legal services, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
No credit card required14-day free trialCancel anytime