01
Commerce catalog
Connected products, sync health, and catalog data the team can review.
KelviaKelvia for Retail
AI customer support for retail enquiries
24/7
lead capture
13
supported languages
Catalog
configured product source
4
voice and chat channels
The Problem
The retail phone problem
- ✕Store staff cannot answer every call while serving walk-in customers.
- ✕Product-interest calls disappear without a follow-up record.
- ✕Opening hours, location and policy questions repeat all day.
- ✕High-intent buyers need a fast handoff to the sales team.
The Solution
How Kelvia captures retail demand
- Answers configured FAQs such as hours, location, returns and store policies.
- Captures customer name, phone, product interest and reason.
- Saves leads for sales follow-up instead of losing them in voicemail.
- Routes qualified calls to sales, support, orders or verified staff.
- When Commerce is configured, uses exact catalog items for grounded comparison, current checks, and reviewable sales workflows.
- Keeps the same retail voice across phone and chat.
Most wanted workflows
The workflows teams in retail ask Kelvia to handle first
Kelvia starts with retail vocabulary, services, FAQs and routing, then keeps every outcome visible in the dashboard.
Works in any vertical
5-minute startup
Start from retail presets, add services or FAQs, and test the front desk before sending real traffic.
Works in any vertical
Answers questions
Handles common questions about services, hours, prices, policies and availability in the language of retail.
Works in any vertical
Customer memory
Keeps customer context, consent and conversation history tenant-scoped so repeat customers do not start from zero.
Most wanted in Retail
Product-interest capture
Records what the customer is asking about and how to reach them.
Most wanted in Retail
Lead records
Saves summary, intent, urgency and contact details.
Most wanted in Retail
Configured catalog search
With the Commerce add-on and provider enabled, searches exact products and checks current data without inventing stock or delivery.
Optional Commerce layer
Go beyond lead capture when your catalog is ready
Add grounded product discovery, current provider checks, reviewable quotes, order requests, and secure external payment links with plan and configuration gates.
Product screens
Dashboard views for retail
Product screenshots captured from demo tenants, cleaned of test banners and setup tips.
02
Unified inbox
Leads, bookings, messages and failures in the same workflow.
03
Analytics
Volume, outcomes and operating performance by channel.
04
Online reputation
Alerts and tasks for protecting reviews and feedback.
05
Customer memory
History, context and next actions for each customer.
06
Mobile inbox
The same operation on mobile without losing the first fold.
Workflow Conversation Preview
See how the conversation works
An example conversation between a customer and your AI front desk, handling a typical retail inquiry from first message to structured outcome.
Retail — AI front desk
AI
Thanks for calling Nova Store. I can help with store information or capture your product enquiry for the sales team.
I am interested in the new travel stroller. Can someone call me back?
AI
Of course. I will save your interest in the travel stroller and ask the team to follow up. May I take your name and phone number?
Laura, 600 123 123.
AI
Thanks, Laura. I have saved the enquiry with your phone number and product interest so the team can follow up.
Example based on configured Kelvia workflows
Built for retail
Pre-configured capabilities designed specifically for retail. Works out of the box, then you customize everything from the dashboard.
Product-interest capture
Records what the customer is asking about and how to reach them.
Lead records
Saves summary, intent, urgency and contact details.
Configured catalog search
With the Commerce add-on and provider enabled, searches exact products and checks current data without inventing stock or delivery.
Sales and support routing
Routes product, order, support and high-intent sales calls to the right profile or verified staff.
Chat channels
Handles WhatsApp, Telegram and webchat with the same retail rules.
Tenant-scoped data
Keeps contacts and leads isolated to the tenant dashboard.
Real-world use cases
Where Kelvia fits into day-to-day retail operations.
01
Busy floor coverage
Answer calls while store staff stay with in-person customers.
02
Product-interest leads
Capture what the shopper wants and their callback details.
03
Catalog discovery
When configured, find and compare provider-backed products before preparing a gated quote or order request.
04
Sales team routing
Route valuable calls to sales, support, orders or a verified person when they should take over.
Missed-call ROI
What unanswered calls can cost a retail.
This uses the same default sector assumptions as the full pricing calculator. Adjust calls, unanswered rate, value, and recovery on the pricing page.
180
missed calls/month
€8,100
monthly opportunity
Default assumption: 30% of calls currently go unanswered.
Run the full calculatorFrequently asked questions
Common questions about using Kelvia for retail.
Does Kelvia check live inventory?
Only when Commerce, a catalog provider, plan access, and the availability tool are configured. The returned value is a current check, not reserved stock or guaranteed delivery. Without Commerce, Kelvia captures interest and hands it to the team.
Can it capture product enquiries?
Yes. Kelvia saves customer details, product interest, summary and urgency for follow-up.
Can it transfer to sales?
Yes. Calls can route to sales, support, orders or named staff, and real transfers only go to verified directory targets.
Does it work over chat?
Yes. WhatsApp, Telegram and webchat can use the same prompt rules and lead capture flow.
Ready to transform your retail?
Start with an assistant configured for retail, then adapt the workflows, prompts, tools and handoff rules from your dashboard.
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