The retail phone problem
- ✕Store staff cannot answer every call while serving walk-in customers.
- ✕Product-interest calls disappear without a follow-up record.
- ✕Opening hours, location and policy questions repeat all day.
- ✕High-intent buyers need a fast handoff to the sales team.
How Kelvia captures retail demand
- Answers configured FAQs such as hours, location, returns and store policies.
- Captures customer name, phone, product interest and reason.
- Saves leads for sales follow-up instead of losing them in voicemail.
- Transfers qualified calls to verified staff or departments.
- Keeps the same retail voice across phone and chat.
Hear how it sounds
An example conversation between a customer and your AI front desk, handling a typical retail inquiry from first message to structured outcome.
Built for retail
Pre-configured capabilities designed specifically for retail. Works out of the box, then you customize everything from the dashboard.
Product-interest capture
Records what the customer is asking about and how to reach them.
Lead records
Saves summary, intent, urgency and contact details.
FAQ answers
Answers configured store questions such as hours, location and policies.
Sales handoff
Transfers high-intent or complex calls to verified staff.
Chat channels
Handles WhatsApp, Telegram and webchat with the same retail rules.
Tenant-scoped data
Keeps contacts and leads isolated to the tenant dashboard.
Real-world use cases
Where Kelvia fits into day-to-day retail operations.
Busy floor coverage
Answer calls while store staff stay with in-person customers.
Product-interest leads
Capture what the shopper wants and their callback details.
Store FAQs
Answer hours, location, returns and policy questions from configured knowledge.
Sales team routing
Transfer valuable calls to verified staff when they should take over.
Revenue recovery calculator
See exactly what unanswered calls cost your retail
Fill in your sector and get the full breakdown — lost revenue and recovery cost — in 2 minutes.
Frequently asked questions
Common questions about using Kelvia for retail.
Does Kelvia check live inventory?
Not by default. Retail uses configured FAQs, lead capture and handoff. Live inventory should only be claimed if a tenant-specific integration is added.
Can it capture product enquiries?
Yes. Kelvia saves customer details, product interest, summary and urgency for follow-up.
Can it transfer to sales?
Yes, calls can be transferred to verified staff or departments configured in the directory.
Does it work over chat?
Yes. WhatsApp, Telegram and webchat can use the same prompt rules and lead capture flow.
Ready to transform your retail?
Start with an assistant configured for retail, then adapt the workflows, prompts, tools and handoff rules from your dashboard.