Choose your channels. One platform.
Choose chat, reception or both, then the features your team needs. Included usage and prepaid top-ups come from the same pricing catalog.
Monthly subscription with included usage. Taxes, carrier, numbers, transfers and external messaging charges are separate.
See what is included and what is charged separately.
No fine print
Engine ratios are public and visible in the table below.
Visible top-ups
Extra spend is derived from the same credit packs the customer can buy.
No instant-number promise
Managed Spanish numbers require company verification before activation.
Choose how to use Kelvia
Your channels. Your team’s level.
Choose a mode, compare features and estimate subscription plus usage below. Communications are quoted separately.
Platform subscription with the usage shown in your plan. You configure your workspace; documentation, standard product support and defect fixes are included. Implementation, business-specific tuning and ongoing optimisation are separately quoted. Prices exclude applicable taxes; additional usage and managed phone numbers are separate. No service fee is added by selecting a software plan.
Enterprise
SCALE
Infrastructure, support and SLA tailored to you
Multi-location & franchises
Everything in Business, plus:
- Custom minutes
- Native PBX/SIP integration
- Contract-specific SLA terms
- Dedicated onboarding
- Multi-location
- Engine mix by industry, language, or location
All plans start with existing-number forwarding. Spanish local number activation is a managed add-on and requires company verification before activation.
Plan comparisonCompare the real gates behind each plan.
This matrix is generated from the current plan limits, so the rows expose the capabilities hidden behind short pricing-card bullets.
Compare the real gates behind each plan.
This matrix is generated from the current plan limits, so the rows expose the capabilities hidden behind short pricing-card bullets.
| Feature |
|---|
| Capacity |
| Users |
| Staff members |
| Answering rules |
| Included Gemini minutes / UTC month |
| AI conversations / UTC month |
| Routing and operations |
| Multiple staff calendars |
| Departments |
| Intent routing |
| Channel routing |
| Priority routing |
| Advanced coverage |
| Advanced escalation |
| Advanced request queue |
| Manual request creation |
| Restaurant table management |
| Automation and premium features |
| Google Calendar sync |
| CRM integrations |
| API keys |
| Webhook notifications |
| Outbound campaigns |
| Reputation management |
| Intake forms |
| Document intake / OCR |
| Custom AI voice provider |
| Native PBX/SIP integrationEnterprise setup |
| XMPP staff contactsEnterprise setup |
Enterprise-only capabilities are not switched on in the self-serve plans shown here; use the Enterprise path for native PBX/SIP or custom staff contact infrastructure.
Commerce add-ons
Catalog sales workflows are priced separately from the base receptionist plans.
For catalog businesses, Kelvia can add product search, quote capture, phone order requests, Odoo catalog sync, and governed attribute intelligence without selling unattended checkout.
Catalog Intelligence
Quoted separately
Product and service catalog search for AI agents.
Quote Capture
Quoted separately
AI collects quote requests and routes them to staff review.
Phone Order Requests
Quoted separately
AI captures product, fulfillment, and customer details from calls.
Odoo Commerce Connector
Quoted separately
Sync catalog, validate price/stock, and prepare Odoo-backed draft quotes.
Attribute Intelligence
Usage-based
AI-assisted facets, aliases, units, and product search quality.
Scale Catalog
Custom
100k+ SKUs, high-frequency sync, dedicated infrastructure, and SLA.
Includes fair-use SKU, search, sync, and enrichment limits. Large catalogs and high-frequency ERP syncs are priced separately.
See how Commerce worksProfessional campaigns stay permission-aware.
Plan SMS, WhatsApp, and email campaigns for existing customers with audience previews, scheduling, consent exclusions, and delivery states.
Professional and Business are built for growing teams.
See how multi-employee calendars, departments, routing, Business seats, reputation, API keys, webhooks, and document intake map to real team operations.
Inbox and handoff keep channel work operational.
Calls, chats, requests, assignments, statuses, and priority routing live in one queue so Professional and Business teams can resume AI escalations.
Business includes scoped API keys and signed webhooks.
Review lifecycle, revocation, audit events, and safe automation examples.
What does not answering cost you today?
Find out how much revenue is walking out the door every month — before you see what recovering it costs.
Daily incoming calls
Total calls you receive on a typical business day.
% of calls currently unanswered
Enter your own estimate. The starting value is an example, not an industry benchmark.
Illustrative assumptions, not measured results. Revenue excludes fulfilment costs, tax and margin. The usage estimate covers all incoming calls on your operating days.
First appointment, ticket, or job value — not lifetime value.
Monthly opportunity cost
Lost calls / month
~165
Revenue evaporated / month
~€23,100
You currently lose ~165 calls/month, evaporating approximately €23,100 in potential revenue.
Scrolls to the cost calculator below
Calculate voice and chat together
Monthly subscription plus standard Gemini voice and chat top-ups from the catalog. Assumes no prepaid balance; excludes VAT, carrier and implementation. Unused purchased units remain in your balance.
Voice minutes per month
AI conversations per month
Count one 24-hour window per thread from the start of automated handling, not each message. Another thread or channel counts separately, even for the same person. Channels share the contracted allowance.
For contracts with included conversations, the allowance renews on the first of each month (UTC) and does not roll over. Conversation top-ups are separate from voice and do not expire. Without balance, new automated windows stop; paid windows continue until their 24 hours end.
Your quote itemises software, voice, conversations, carrier, numbers, transfers and optional services. Provider messaging charges are separate where applicable. There are no automatic conversation overage charges.
Webchat counts a reply saved and available in the thread; other channels count provider acceptance of the send. This does not prove reading or final delivery. Later delivery failures require manual review.