Every call enters
your operating system.
Kelvia voice does more than answer: it classifies intent, resolves when it can, and routes every call to the right AI profile, department, or person.
AI Assistant
Good morning! Thank you for calling. I'd be happy to help you schedule an appointment. When would work best for you?
Caller
Do you have anything available tomorrow afternoon?
AI Assistant
I have openings at 2:00 PM and 4:30 PM tomorrow. Which works better? I'll also need your name and a phone number for the confirmation.
Caller
4:30 works. My name is Sarah Chen, 612-555-0198.
Tomorrow 4:30 PM
Sarah Chen
A phone layer connected to your whole operation.
Every vertical comes with pre-configured vocabulary, rules, tools, forms, schedules, and workflows. Set it up in minutes — the AI already knows which action to execute.
Real conversational AI
GPT-4o, Gemini, or ElevenLabs — choose the voice engine that sounds best for your brand. Natural conversations, not robotic menus.
13 languages, one line
Spanish, English, French, German, Italian, Portuguese, Catalan, Turkish, Russian, Arabic, Swedish, Norwegian, and Danish. The AI detects the caller's language and responds naturally.
Smart transfers
When a caller asks for sales, support, billing, urgent help, or a named person, the AI uses routes, aliases, and the verified directory before transferring.
Structured data capture
Name, phone, email, reason, service, urgency, or intake form — the AI collects clean data during the conversation without rigid scripts.
24/7 availability
After hours, holidays, or demand spikes, the AI answers calls according to your plan, credits, and configured channels.
Privacy controls
Configurable recording notice, explicit consent handling, and tenant-scoped data give teams a clear GDPR operating baseline.
From incoming call to action, automatically.
A customer calls your business number
Kelvia answers with a natural voice and applies tenant rules
The AI identifies intent and accesses your tools
Books, saves a lead, completes intake, transfers, or checks availability
Summary, events, and structured data appear in your dashboard
Choose your AI engine. Switch anytime.
OpenAI
GPT-4o Realtime — fast, accurate, and excellent at understanding complex requests.
Google Gemini
Multimodal Live — Google's cutting-edge voice AI with low latency.
ElevenLabs
Conversational AI — ultra-realistic voice clones with emotional nuance.
Multiple AI profiles behind one line.
Define profiles for sales, support, bookings, languages, or departments, then let routing select the right profile by channel, intent, and hours.
Transfers only go to verified people, departments, or PBX targets.
Kelvia can route a caller to sales, support, reception, a named staff member, or an internal PBX extension, but transfer targets are treated as controlled directory entries rather than free-form phone numbers.
Directory verification
Staff and department destinations must have a verified transfer target before the AI can offer them. Editing the destination clears verification.
PSTN fraud checks
Cloud phone transfers are classified against the tenant's verified country rules. Premium-rate, shared-cost, toll-free, special-service, international, satellite, unknown-cost, and cross-country targets are blocked.
SIP/PBX extensions
Enterprise SIP mode skips PSTN rate classification because the PBX owns the downstream route, but verified internal targets such as 211 or reception are still required.
Connect it your way.
Keep your current number
Forward missed, busy, after-hours, or all calls to Kelvia and validate routing with a test call.
SIP trunk
Connect a supported PBX through an Enterprise rollout. Audio travels through an encrypted VPN tunnel — never the public internet. Supports internal extensions (211, reception) and direct department transfers without a phone number.
Managed Spanish number
Kelvia can provide a Spanish number after company, tax, representative, and address verification. Activation is not instant.
Turn calls into bookings, data, and follow-up.
Start today with guided setup. Voice is only the entry point; Kelvia runs the operation.