Kelvia
Kelvia vs receptionist

Switch from voicemail, an answering service, or a single receptionist.

Kelvia is not a human replacement for every conversation. It is an always-on front desk layer that answers, routes, books, captures, and records work before your team gets involved.

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Kelvia publishes plan prices. Compare these against your real receptionist salary, rota cost, or answering-service invoice.

Solo coverage

For one owner who needs calls and chat answered after hours or during busy work.

EUR19/mo

Team workflow

Adds users, staff calendars, departments, CRM, smart routing, and intake forms.

EUR49/mo

Unlimited operations

Adds unlimited users/staff/rules, priority routing, reputation, API keys, webhooks, and document intake.

EUR99/mo

Capability comparison

Compare the job to be done, not only the monthly line item.

Availability
24/7 AI coverage for calls and supported chat channels.
Strong during staffed hours; needs rota or backup for nights, breaks, and holidays.
Often available after hours, depending on contract.
Booking and calendar actions
Books appointments and reservations with Google Calendar/internal booking tools where configured.
Can book manually, but availability depends on access and training.
Often takes a message unless the service is integrated with your calendar.
Routing
Professional adds departments plus intent/channel routing. Business adds priority routing and advanced queueing.
Can judge context well, but capacity is limited by one person at a time.
Usually follows a script or escalation rule set.
Customer memory and records
Keeps tenant-scoped call, chat, customer, lead, booking, and request context.
Depends on manual notes and consistent CRM usage.
Usually sends summaries or messages; system of record depends on provider setup.
Channels
Voice, WhatsApp, Telegram, webchat, and staff notification workflows where configured.
Excellent for phone and in-person work; chat depends on tools and staffing.
Usually phone-first, sometimes chat depending on provider.
Auditability
Call/chat history, tool events, requests, audit events, API keys, and signed webhooks on eligible plans.
Depends on notes and call recording policy.
Depends on provider reporting.

Migration path

Keep the good parts of your current front desk while moving repetitive work to AI.

Keep your number first

Start with call forwarding from your existing business number. Managed Spanish numbers require company verification.

Import services and FAQs

Use vertical presets, services, menus, FAQs, prompt sections, and intake forms as the first operating baseline.

Connect booking workflows

Use internal bookings or Google Calendar so the assistant can check availability and create appointments.

Route to the right people

Add staff, departments, verified transfer targets, and notification channels before sending real customers.

Where a human still wins

Complex negotiation, emotional judgement, and unusual complaints may still need staff ownership.
Kelvia should be tested with Dashboard -> Test Call before production traffic.
For SIP/PBX, contract-specific SLA terms, and multi-location enterprise requirements, use the Enterprise path rather than SMB self-serve plans.

Replace the missed calls first. Keep humans where they matter.

Use Kelvia as the first layer for repetitive reception work, then route the exceptions to your team with context.

Book a migration demoSee team plans